We're really sorry your order has been lost and/or stolen�

What happens if my package is lost or stolen?

We're really sorry you are missing an item from your order

There's an item missing from my order, who do I contact?

If you have ordered the wrong item and your order has already been picked and packed

What can I do if I've ordered the wrong item?

We're really sorry you have received the wrong item in your order

What can I do if a wrong item arrived?

We're really sorry your order had been damaged

What can I do if my order is damaged?

Contact us for order queries, shade matching or any other questions. Please, if you have one include your order number. Love Team REFY x

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REFY UK

Have a question reguarding your order? Let us help you here.

ORDER QUERIES

What shipping methods do you offer?

Where do you ship?

How long will it take for my order to arrive?

What happens if I'm not home for my delivery?

SHIPPING / DELIVERY

What is your returns and exchange policy?

I bought the wrong shade but haven't opened the product, what do I do?

I've tested my purchase and it's the wrong shade, what do I do?

When will I receive my refund?

What happens once my order is returned?

How do I return an item?

How do I return a faulty item?

Can I recycle my REFY items?

RETURN POLICY & REFUNDS

Can I cancel or edit my order?

Can I change my shipping address?

Can I make changes to my basket?

Can I place and order via customer care?

UPDATING YOUR ORDER

Where can I see terms and conditions?

Where can I see your privacy policy?

What currencies can I use to place my order?

How do I use my discount code?

Why is my discount code not working?

How do I use my store credit?

WEBSITE AND PAYMENTS

Can I buy a REFY gift voucher UK?

How do I redeem my REFY gift voucher?

How long is my gift voucher valid for?

What happens if I don't spend all of my gift voucher?

Do you post gift vouchers?

GIFT CARDS

I don't know what shade to pick can I get shade matched?

SHADE MATCH

What is REFY Premium?