Contact us for order queries, shade matching and any other questions. If you have one, please make sure to include your order number in any queries.

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<p>We&apos;re so sorry to hear that your full order hasn&apos;t arrived. Please email <a href="mailto:support@refybeauty.com">support@refybeauty.com</a> with your order details as soon as possible, one of our team will be happy to help!&#xA0;</p>

We're really sorry you are missing an item from your order

There's an item missing from my order, who do I contact?

ORDER QUERIES

What shipping methods do you offer?

Where do you ship?

How long will it take for my order to arrive?

SHIPPING / DELIVERY

What happens if my package is lost in transit?

What can I do if a wrong item arrived?

What can I do if my order is damaged?

Where can I see terms and conditions?

Where can I see your privacy policy?

WEBSITE AND PAYMENTS

How do I redeem my REFY gift voucher?

How long is my gift voucher valid for?

Do you post gift vouchers?

GIFT CARDS

I don't know what shade to pick can I get shade matched?

SHADE MATCH

There's an item missing from my order, who do I contact?Updated a year ago