Contact us for order queries, shade matching and any other questions. If you have one, please make sure to include your order number in any queries.

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<p>We&apos;re so sorry to hear that your order has been lost in transit. Please email support@refybeauty.com with your order details and one of our team will be happy to help!</p>

We're really sorry your order has been lost and/or stolen�

What happens if my package is lost in transit?

ORDER QUERIES

What shipping methods do you offer?

Where do you ship?

How long will it take for my order to arrive?

SHIPPING / DELIVERY

There's an item missing from my order, who do I contact?

What can I do if a wrong item arrived?

What can I do if my order is damaged?

Where can I see terms and conditions?

Where can I see your privacy policy?

WEBSITE AND PAYMENTS

How do I redeem my REFY gift voucher?

How long is my gift voucher valid for?

Do you post gift vouchers?

GIFT CARDS

I don't know what shade to pick can I get shade matched?

SHADE MATCH

What happens if my package is lost in transit?Updated a year ago