Contact us for order queries, shade matching and any other questions. If you have one, please make sure to include your order number in any queries.

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REFY UK

Welcome to REFY's Help Centre. Search our FAQs and Q&As, view your account and order history or speak to one of our advisors about deliveries, returns, refunds and more.

REFY - Help Center

What shipping methods do you offer?

Where do you ship?

How long will it take for my order to arrive?

SHIPPING / DELIVERY

What happens if my package is lost in transit?

There's an item missing from my order, who do I contact?

What can I do if a wrong item arrived?

What can I do if my order is damaged?

ORDER QUERIES

Where can I see terms and conditions?

Where can I see your privacy policy?

WEBSITE AND PAYMENTS

How do I redeem my REFY gift voucher?

How long is my gift voucher valid for?

Do you post gift vouchers?

GIFT CARDS

I don't know what shade to pick can I get shade matched?

SHADE MATCH

Read for shipping and delivery times and procedures

Have a question reguarding your order? Let us help you here.

REFY is the perfect gift. Find all details on gift voucher and how to use your own here.

We'd love to help you find the right shade.

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SHIPPING / DELIVERY

ORDER QUERIES

WEBSITE AND PAYMENTS

GIFT CARDS

SHADE MATCH