Contact us for order queries, shade matching and any other questions. If you have one, please make sure to include your order number in any queries.

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<p>Shipping times vary depending on destination and if express shipping has been purchased or not. For more information on shipping estimates please follow the link below.</p><p>&#xA0;https://refybeauty.com/pages/shipping-delivery</p>

Shipping times vary depending on destination and if express shipping

How long will it take for my order to arrive?

SHIPPING / DELIVERY

What shipping methods do you offer?

Where do you ship?

What happens if my package is lost in transit?

There's an item missing from my order, who do I contact?

What can I do if a wrong item arrived?

What can I do if my order is damaged?

ORDER QUERIES

Where can I see terms and conditions?

Where can I see your privacy policy?

WEBSITE AND PAYMENTS

How do I redeem my REFY gift voucher?

How long is my gift voucher valid for?

Do you post gift vouchers?

GIFT CARDS

I don't know what shade to pick can I get shade matched?

SHADE MATCH

How long will it take for my order to arrive?Updated 2 months ago