Contact us for order queries, shade matching or any other questions. Please, if you have one include your order number. Love Team REFY x

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REFY UK

Your order will either be left in a safe and secure place at your delivery address, or a notification card will be left with details on how to retrieve your parcel depending on the courier.

Your order will either be left in a safe and secure place

What happens if I'm not home for my delivery?

SHIPPING / DELIVERY

What shipping methods do you offer?

Where do you ship?

How long will it take for my order to arrive?

What is your returns and exchange policy?

I bought the wrong shade but haven't opened the product, what do I do?

I've tested my purchase and it's the wrong shade, what do I do?

When will I receive my refund?

What happens once my order is returned?

How do I return an item?

How do I return a faulty item?

Can I recycle my REFY items?

RETURN POLICY & REFUNDS

What happens if my package is lost or stolen?

There's an item missing from my order, who do I contact?

What can I do if I've ordered the wrong item?

What can I do if a wrong item arrived?

What can I do if my order is damaged?

ORDER QUERIES

Can I cancel or edit my order?

Can I change my shipping address?

Can I make changes to my basket?

Can I place and order via customer care?

UPDATING YOUR ORDER

Where can I see terms and conditions?

Where can I see your privacy policy?

What currencies can I use to place my order?

How do I use my discount code?

Why is my discount code not working?

How do I use my store credit?

WEBSITE AND PAYMENTS

Can I buy a REFY gift voucher UK?

How do I redeem my REFY gift voucher?

How long is my gift voucher valid for?

What happens if I don't spend all of my gift voucher?

Do you post gift vouchers?

GIFT CARDS

I don't know what shade to pick can I get shade matched?

SHADE MATCH

What is REFY Premium?

REFY PREMIUM

What happens if I'm not home for my delivery?Updated a year ago