If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear & tear through use is not considered as a faulty good. If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product. Return Slips: We do not use return slips, to process a return please visit our returns portal here: https://refybeauty.com/a/returns
