REFY UK logo
REFY UK logo

All articles

RETURN POLICY & REFUNDS

Here you can find all you need about our return policies and processes

What is your returns and exchange policy?

We're sorry you didn't love your REFY products..

I bought the wrong shade but haven't opened the product, what do I do?

To request a return please visit our return portal here

I've tested my purchase and it's the wrong shade, what do I do?

If you have been shade match by one of our customer care agents we're really sorry the shade

When will I receive my refund?

Our return and refund terms vary case by case�

What happens once my order is returned?

Our return and refund terms vary case by case

How do I return an item?

Our return and refund terms vary case by case�

How do I return a faulty item?

If an item is delivered to you that is not fit for purpose it is considered as faulty goods

Can I recycle my REFY items?

Yes, we strongly recommend you recycle your REFY products.